Centre Com provides full 12 months warranty coverage on all products sold. We understand equipment failure can be a frustrating experience, thats why we aim to provide you with a fast turn around for faulty goods and expert after sales support to avoid return of those "non hardware related" non faulty goods.

I Think My Hardware Is Faulty, What Do I Do Now?

Here are the steps to take in order to lodge a warranty return with us:

• Speak to technical support via phone/email: For printers and monitors read below, they have specialized warranty. Even if you are sure the hardware is faulty you must lodge a support request with the details of the problem. The reason for this is 90% of returns are non faulty and end up costing the owner wasted freight to and from us. There may also be a known fix or workaround we can point you in the direction of. If the request appears to be a hardware problem we will request you return the faulty goods. Please ensure your description is sufficient for our technicians to find and trouble shoot any suspected faults during testing upon return to us. Tech support can be reached on (03) 8311 7600 press option 2.
• My hardware needs to be returned - What Now? You will need to pack the hardware well enough for shipping, we cannot be responsible for any damage caused during return transit. Mark clearly your order # on the outside of the box, with our return address (below). Goods arriving damaged will not be accepted, and large inadequately packed goods may incur a $25 packing fee on return. Please note that all goods must be returned at your cost. Please do not return goods to us C.O.D. under any circumstances. Goods returned charged to us can not and will not be accepted. We will return replacement goods to you at our cost if a fault was found (this applies to retail internet customers only, dealers must pay freight costs both ways). Please only send back the piece of hardware or complete unit (i.e. wireless kit, complete speaker system) suspected of a fault, i.e. do not return manuals, boxes, driver disks or other accessories that you wish to keep as we cannot be responsible for the return or lack thereof of additionals once a 3rd party vendor has processed the warranty claim. If you are unsure of exactly what to send back please contact us. As of 01/11/2004 any goods that are returned and found to be non faulty, a $45.00 inc gst minimum testing fee will apply, freight is additional. Goods tested and found to be non faulty will be returned at your cost. Goods can only be replaced not refunded. Rejection and delays will occur when goods arent marked, descripted and returned correctly.
• Returned Hardware Progress: We will let you know via email once goods are ready/shipped, or if you prefer you may lodge an enquiry with your order# via email.

Details For Printers, Laptops and Monitors:

These items are covered directly by their manufacturer, most of which have repairers nationwide. For printers just check your manual, there should be an appropriate 1800 or 13 style telephone number to call. Nearly all monitors have a nation wide on site warranty inside a metro area. We are not an authorized service centre for these items. Lodge a request via our support area if you need more help contacting your manufacturer or their local service agent. Dead/Zero/Bright pixel warranties on LCD monitors are honoured, however since this is not a catastrophic fault, we do not cover any freight costs both ways for this service.

Goods Outside Our Warranty That Still Have Factory Warranty:

Some goods have an extended warranty from their manufacturer, i.e. Intel CPU have a 3 year warranty. Centre Com warrants all goods sold (not including consumables, oem keyboard/mouse etc) for 12 months. We will handle returns when possible on extended warranty goods for customers, providing freight both ways and any other associated costs (factory testing, warranty rejection) are paid and a $25 service fee is paid.

Supplying replacement items before we receive the return(s):

Under no circumstances will Centre Com ship out replacement goods before the warranty items have been received by our warranty department. Please do not ask for this as refusal often offends.

Return Address For Goods:

Centre Com Online
ATT: Online Warranty (Your Web Order Number)
128 Hampshire Rd
Sunshine
VIC 3020

NOTE: We can not accept any C.O.D. items, sending this way will unfortunately result in delays caused by refusal to accept delivery.